Abnormal crashes v.159 (Nextcloud fault?)

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didi
Posts: 29
Joined: Thu Dec 08, 2016 11:02 pm

Abnormal crashes v.159 (Nextcloud fault?)

Post by didi »

I have a Raspberry 3 with Nextcloud server that works well, but when there is a lot of load (but not always, I do not understand in what conditions) crashes, is no longer reachable on the network and does not transmit or receive more data of any kind, it's just offline.
I tried to visualize nextcloud.log and the system logs (which I told dietpi-software to save to disk) but I think there's anything strange, what I've missed?
It often happens on a strong exchange of data and the only way to put the Raspberry online is to disconnect the power, at which point it starts normally.
At this point the only solution is to buy a wifi socket (power strip? I don't know what's the English correct word) that allows me to turn off and on the connected device if I'm not at home when it happens, but it is not the ultimate solution because Raspi can work for days in a row and then maybe hang three times in a day.
Can anyone try to help? Thanks.
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MichaIng
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Joined: Sat Nov 18, 2017 6:21 pm

Re: Abnormal crashes v.159 (Nextcloud fault?)

Post by MichaIng »

@didi
Whatever causes the crash, I strongly recommend to solve it by the root instead of buying some remote reboot device. Especially with Nextcloud/database running, you will easily face database/file system corruption, thus data loss finally.

There are several possible reasons of course:
- On my RPi2 I had NC without swapfile and during backup with some other random sync/access tasks, my memory consumption raised from ~50% on idle to 100%, leading to randomly killed processes that e.g. also broke SSH, webserver or something else. So have a look at your memory consumption while do some heavy file upload or something, maybe see other cron jobs that might interfer. Then assur that your swapfile size coveres that maximum of possible memory consumption or remove/time some of the task to reduce peak.
- Simply broken hardware (if everything else could be excluded) might of course also be. Generally there need to be some hint's in the /var/log/kernel.log with rsyslog installed or within journalctl -r -p err with -u kernel or -t kernel added as option in case.
didi
Posts: 29
Joined: Thu Dec 08, 2016 11:02 pm

Re: Abnormal crashes v.159 (Nextcloud fault?)

Post by didi »

After days and days of testing, I think the problem was given by filenames with accents and apostrophes. In a 35 Gb folder with 92 files (which has always crashed everything) the problem after renaming does not show up on windows clients anymore. I hope I can help you to solve the problem definitively :)
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WarHawk
Posts: 606
Joined: Thu Jul 20, 2017 8:55 am

Re: Abnormal crashes v.159 (Nextcloud fault?)

Post by WarHawk »

I had a powersupply that couldn't keep the RPi working smoothly

I had to have a separate powersupply to run the harddrive and the board

On my Orange Pi PC I even restricted the CPU to 912Mhz to prevent ramping up of the voltage...RPi's are built better than Orange Pi's for the most part as well
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