DietPi Plex - Not Authorized

General Discussion
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1

I just set up Dietpi on my Raspberry pi 3 B and I wanted to set up Plex. But, when I try to open :32400/web, I got an error: “Not Authorized. You do not have access to this server”.

What I have done so far:

I know that many users have this problem, but some of them mentioned that it works for a while, but I cant get Plex running even from fresh install. Maybe someone has any tips on what I could do next?

In every tutorial, everybody, after install, just goes to ‘IP:32400/web’, logs in and everything works.
For example, other programms (Transmission, LXDE) works just like that.

I tried Jellyfin, but it is very slow, so I wanted to try something else

2

you installed plex using dietpi-sofware? Or manually? Can you share some more information on your system

Required

  • DietPi version | cat /boot/dietpi/.version
  • Distro version | echo $G_DISTRO_NAME $G_RASPBIAN
  • Kernel version | uname -a
  • SBC model | echo $G_HW_MODEL_NAME or (EG: RPi3)
  • Power supply used | (EG: 5V 1A RAVpower)
  • SDcard used | (EG: SanDisk ultra)
3

Hm is tested on my RPi 4 and 3b+. Works without problems.
Did you used a selfhostes plex server it in the past? Maybe you have to remove your old server from you plex.tv account?

4

Yes, I have installed Plex from dietpi-software.

  • DietPi version
    G_DIETPI_VERSION_CORE=8 G_DIETPI_VERSION_SUB=11 G_DIETPI_VERSION_RC=2 G_GITBRANCH='master' G_GITOWNER='MichaIng' G_LIVE_PATCH_STATUS[0]='not applicable'

  • Distro version
    bullseye 0

  • Kernel version
    Linux DietPi 5.15.76-v8+ #1597 SMP PREEMPT Fri Nov 4 12:16:41 GMT 2022 aarch64 GNU/Linux

  • SBC model
    RPi 3 Model B (aarch64)

  • Powersuply: 5V 1A

  • SD card: Kingston 32 GB

5

I haven`t used Plex before. And in my Plex profile there is no servers added. What I gave tried is to login with two different methods, two different emails (google, email), maybe that login saves somewhere?
Other services didn’t ask for email registrations (Jellyfin, Transmission, LXDE)

6

Well, Plex is not like other apps. There you need to have an account created at plex web site to be able to login

9

Yes, I have done that with two different emails.
One thing I haven’t tried - fresh DIetPi install…

10

Hey, @Joulinar !
Just did a fresh Dietpi install, first thing I did was install Plex. I open IP:32400/web, try to sign in (I have 2 registered accounts in Plex - one email, one Google).
Still, when I try to get in, I got a Not Authorized message. :frowning:
Maybe you have something in mind that I could try (anything else that I haven’t I mentioned)

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11

You could try what is described in this post https://forum.qnap.com/viewtopic.php?t=166612

TLDR;

Fix:

Open Claim | Plex from your PC browser. You will get a Claim Code from Plex associated with your Plex account. This code is valid for 5 minutes
SSH into your Pi, run: curl -X POST http://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE.
It will be something like

curl -X POST http://127.0.0.1:32400/myplex/claim?token=claim-syVaZoKPyn3V-TAUzt7Z666
  1. The claim process could take 10-20 seconds. Once done, you will get output like: ‘<MyPlex authToken=“xxxxxxxxxxxxx” username=“xxxxxxxxxxxxx” mappingState=“mapped”…’
12

@Jappe Thanks for the suggestion, I did this and I got the response, but I still can’t get in from IP:32400/web, same Not Authorized error. What I found in my Plex account, that finally I got my server showing up under Authorized devices:

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13

So it’s blocking your access from another LAN IP.
In your data directory is a config file where you can set allowed networks which will need no auth.

https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

14

Before under Preferences.xml, I didn’t have anything about my login info, now I checked and there is my login info (maybe from that “claim” task?!). I switched my Raspberry Pi to Wifi and thought, let’s try again and it works. :partying_face:

I hope that everything will still work after IP change, but so far so good.

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