CUPS printing on Pi4 not available from windows

Troubleshooting
1

I installed CUPS from dietpi-software and installed my printer driver. I can print from my phone on android but when I try from windows PC the printer is show but just hangs on “connecting” . Any help appreciated please.

Required Information

  • DietPi version | G_DIETPI_VERSION_CORE=8 G_DIETPI_VERSION_SUB=16 G_DIETPI_VERSION_RC=2 G_GITBRANCH='master' G_GITOWNER='MichaIng' G_LIVE_PATCH_STATUS[0]='not applicable'
  • Distro version | bullseye 0
  • Kernel version | `Linux DietPi 6.1.21-v8+ #1642 SMP PREEMPT Mon Apr 3 17:24:16 BST 2023 aarch64 GNU/Linux

`

  • Architecture | dpkg --print-architecture
  • SBC model |
    RPi 3 Model B (aarch64)
  • Power supply used | (EG: 5V 1A RAVpower)
  • SD card used | (EG: SanDisk ultra)

Additional Information (if applicable)

  • Software title | Cups(
  • Was the software title installed freshly or updated/migrated? Fresh Install
  • Can this issue be replicated on a fresh installation of DietPi?
    ← If you sent a “dietpi-bugreport”, please paste the ID here →
  • Bug report ID | echo $G_HW_UUID

Hi Filled in as much as I can. Printer is Ricoh SP213 w and everything works OK via Android but windows (on 2 systems) hangs for ages “connecting” then says something like too many connectionsn

2

Hello, what printer do you use and can you please fill out the trouble shooting template to gain more info about your system!?

3

Hi Filled in as much as I can. (See original post) Printer is Ricoh SP213 w and everything works OK via Android but windows (on 2 systems) hangs for ages “connecting” then says something like too many connectionsn

4

it doesn’t look like a server issue if it is working fine on your mobile device. Anything on CUPS logs?

5

Where do I find CUPs logs on DietPi please?

6

You could check service log

journalctl -u cups

Or have a look to /var/log/cups. On a default setup, logs are cleared on hourly basis.
If needed increase log level within /etc/cups/cupsd.conf

1 Like
7

Im having no sucess with this at all. I have uninstalled /reinstalled Cups., reflashed the SD card witha new copy of Dietpi and installed again from scratch. What am I missing ? Shouldnt it just work? Windows just cant see the printerand now I tried setting the Cups config to “defaults” and that has locked me out of the GUI all together. I just dont know where to go from here. I tried journalctl - u cups but that didnt show anything. Im not experienced with linux so thought Dietpi would be a good way to go but Im baffled.

8

for me this sounds more an issue wich your client and not something with CUPS. I did a test on one of my demo system and was able to create a fake printer, which was automatically detected by my W11 system. As well test prints succeeded.

9

Hi Thanks for your reply. If this is a client issue it is affecting TWO Windows 11 PC’s I’ve tried. One is a brand new unit with a clean new install of Win11. Both detect the printer but neither will connect to it. Like you I created a fake printer and the same issue .
Anything more I can try ?

10

Try to add the printer manually and not through the automatic under W11. I tested the following guide and it was working ootb Making Windows 10 to print to a CUPS printer over the network – Janne's Tech Blog

1 Like
11

Great thanks for the link. I was indeed an issue with Win11. Adding manually is not so easy in Win11 unfortunately. I followed this link: How to add Cups Raspberry PI printer to Windows 10 quick tutorial - YouTube and got it working.
Thanks for your patience.