Backup Failed with Portainer 2.15.1

When I create a backup, I get a message that it does not have permission to the docker-data folder. Does anyone know the issue?

Don’t be angry with me - I’m creating a case here for the first time :wink:

du: cannot read directory '/mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc-init/work/work': Permission denied
du: cannot read directory '/mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc/work/work': Permission denied

This is what the permissions on the folder look like.

root@DietPi:~# ls -la /mnt/dietpi_userdata/
insgesamt 28
drwxrwxr-x  7 dietpi dietpi 4096  3. Okt 16:44 .
drwxr-xr-x  5 root   root   4096  3. Okt 19:56 ..
drwx--x--- 13 root   root   4096  3. Okt 20:25 docker-data
drwxrwxr-x  2 dietpi dietpi 4096  3. Okt 16:37 downloads
drwxrwxr-x  2 dietpi dietpi 4096  3. Okt 16:37 Music
drwxrwxr-x  2 dietpi dietpi 4096  3. Okt 16:37 Pictures
drwxrwxr-x  2 dietpi dietpi 4096  3. Okt 16:37 Video

I use the latest version of Dietpi v8.9.2

Welcome to our community.

In general it is not needed to create screen prints. You should be able to copy everything from SSH terminal directly. :wink:

Which user you are using to create the backup?

Thanks for the comment, I will take it to heart ;). I use the dietpi user.

Pls try using root user or use sudo to start the backup

The error pattern does not change

even using the real user root was not working???

Can you share following

ls -la /mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc/work/
ls -la /mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc-init/work/

I receive the message: access is not possible

root@DietPi:~# ls -la /mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc/work/
ls: Zugriff auf '/mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc/work/' nicht möglich: Datei oder Verzeichnis nicht gefunden
root@DietPi:~# ls -la /mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc-init/work/
ls: Zugriff auf '/mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/0b1997523fecc381fb7f4e34c0a9fdbd893889ff750076aa4da11d0ff77408dc-init/work/' nicht möglich: Datei oder Verzeichnis nicht gefunden
root@DietPi:~#

Strange that you have permission issues for a directory that doesn’t seems to exist. Can you share following

ls -la /mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/

here is the result

ls -la /mnt/pi-backup/data/mnt/dietpi_userdata/docker-data/overlay2/
insgesamt 316
drwx------ 77 1004 users 8192  4. Okt 17:40 .
drwx------ 13 1004 users 4096  4. Okt 17:40 ..
drwx------  4 1004 users 4096  3. Okt 23:13 01ffe3c16ab8c05380a1d553e79be5b22cfdeb5eeed98e4406dda68761a62169
drwx------  4 1004 users 4096  3. Okt 22:50 033512feb3a86ee79981d0405b4cceeb9ef677f3625af86d25810c7b15da4cae
drwx------  4 1004 users 4096  3. Okt 23:02 03e0f5877df62d208039db3b68ae059d8471cc3845ff22ba56d7910d421a3b85
drwx------  4 1004 users 4096  3. Okt 23:03 0650b2eec5882c9b2111d5f7a23bfdd571a1925b9b3997e08111a2bd1c954b26
drwx------  4 1004 users 4096  3. Okt 23:02 07faf515920502d7c8635156585e53a223fc4d76e19cc7cbaca869875794d1dc
drwx------  4 1004 users 4096  3. Okt 23:02 0e24c6f796662cf723a8112423c0112fda50fc926c283ec966236410f4c6ef86
drwx------  4 1004 users 4096  3. Okt 23:13 1da9b7374f6e3c8f714b3c75c2be7365fe6d938f85f577655be810c7d51c1ff1
drwx------  4 1004 users 4096  3. Okt 23:03 1ee70838f6d8590ef1670f1885f7f04e4e70b7ad5332ef0f21362e994e967e85
drwx------  4 1004 users 4096  3. Okt 23:02 1fdebc3e41f28446375c5165a587d1213d9d6084fd107eb4587663cdcf6a4383
drwx------  3 1004 users 4096  3. Okt 22:50 2002f1a1684a327d641fdc6d7a44265bd4d31a27952d0e30981a01fc28f7b5ec
drwx------  4 1004 users 4096  3. Okt 23:02 21440bb604ea13c328ebc0cab22aa6a007fb684ca236ab22a478091484595a9e
drwx------  4 1004 users 4096  3. Okt 23:03 227324e68d34c1f7a7d4477ee82f57958f0c39631a78848e9c1b511d2ba24617
drwx------  4 1004 users 4096  3. Okt 23:03 239e542990743cc5763ccc2240a1a68726dbf8d42d5a6d578bdd5697288ea069
drwx------  4 1004 users 4096  3. Okt 23:02 24215003ad1b573e982a48f61139c673cdd7094beeabff85d09f7b57d0103ada
drwx------  4 1004 users 4096  3. Okt 23:15 289fc37eb70a8cbe7a049c30a3e781d9bcc6cef7b4cb693fd201afe399b2742f
drwx------  4 1004 users 4096  3. Okt 23:13 29e0a3d63129b9729fc0e329b5e012133e2be4a553de5894fe1b747239f64ae4
drwx------  4 1004 users 4096  4. Okt 20:13 2b3f4b84d51af5b3659bb88decfb034c939e4d7cad13f852c99e6c55356ef76f
drwx------  4 1004 users 4096  3. Okt 23:03 2b3f4b84d51af5b3659bb88decfb034c939e4d7cad13f852c99e6c55356ef76f-init
drwx------  4 1004 users 4096  3. Okt 22:50 2d087e5fdeaabd41427ebad5b859f2b819941986550dd9330d8a2e148a8391d3
drwx------  4 1004 users 4096  3. Okt 23:03 37c0d79ec60f8581338f12ded668a5359b33da1d94e9663523329ecf8d1a34c3
drwx------  4 1004 users 4096  3. Okt 23:03 37fe35992dc823b7bb025c2dbbe9f46a890b834703c1bad4a191cea89b07194b
drwx------  4 1004 users 4096  3. Okt 23:13 3f56999ea9d50936ff2bc7ebd8ca0a157f2e22a779155fe6bfb43011f9b9d7ae
drwx------  4 1004 users 4096  3. Okt 23:03 46e89ab82ec66aab4dbe4e808b77dcea75928502b176027440965f22a6db0b1b
drwx------  4 1004 users 4096  3. Okt 23:02 47494c649458fcbeec5a458734a1ca7095549eabb96046817805bf992c345c49
drwx------  4 1004 users 4096  3. Okt 23:02 4b235f234481896c5117fc787af8f43e7f100585682af19895a05820dcbdd62e
drwx------  4 1004 users 4096  3. Okt 23:01 4ee0d2b575d2c55e8d99d9f7edc14c9ac6287c9da41f60db52cced566ada438e
drwx------  4 1004 users 4096  3. Okt 23:13 4fde9a85d363f52e5883f17bd54cff06ca66b65598fb44c668e35686d45dd226
drwx------  4 1004 users 4096  4. Okt 20:13 531c1691d79891b89ab8e36bc50c4cf001f565069190a8458d843e42dbfd27ab
drwx------  4 1004 users 4096  3. Okt 22:58 531c1691d79891b89ab8e36bc50c4cf001f565069190a8458d843e42dbfd27ab-init
drwx------  4 1004 users 4096  3. Okt 23:13 556490381d06482f9110d3dadca6eb5bb2f3ae79517415b0ad60221aa99fd28f
drwx------  4 1004 users 4096  3. Okt 23:02 5cf4d94d4ce98ae0e55adbebfb72b55440ee37622bc16e67980108a262af0a7b
drwx------  4 1004 users 4096  3. Okt 23:02 5f7a3a18cad96d6e09f0bf0a2a90e1a7e5c5f54247aeb7f43b2b292592bc5603
drwx------  4 1004 users 4096  3. Okt 23:03 6254fbe71890b3e4dfce446a143102b6df0c813a7c570ae6e33882f802c3a12b
drwx------  4 1004 users 4096  3. Okt 23:03 64883e72e96fa0998ea66699f868b2ec9262694df791d6611bac4ea238b55b83
drwx------  3 1004 users 4096  3. Okt 23:02 6576bf06bfac0231bb24bd0bfd95df021da64acaea342b7bbb3fa09906c3b5ef
drwx------  4 1004 users 4096  3. Okt 23:13 673eb1402fdcfc859480b0609cdfd5e5cfe06c69fe4885b330cf78e6009c08c3
drwx------  4 1004 users 4096  3. Okt 23:13 7317e2744ef4b69a26d5808be3b7facbd9bc9956e8de1683574021b3945b2358
drwx------  4 1004 users 4096  3. Okt 23:02 75d340953cf86558da0a0026888e8f138a8b8178efc14ed17d4fabc1786a1e96
drwx------  4 1004 users 4096  3. Okt 23:02 79304cbbd255ca74aa035d3b0a90a8b900259b04af32e41f69f3a9c06725bd93
drwx------  4 1004 users 4096  3. Okt 23:13 795d75725b132f04ee6dd9fe6a1db661cbd501b073dcef63d7241b63adb2907f
drwx------  4 1004 users 4096  3. Okt 23:03 7a66fe63d83a335966000ee63bd0d4808b672ee3a2d100df51a78d92d67b7009
drwx------  3 1004 users 4096  3. Okt 23:13 82c5dee420c88b284362b95b9c8bab25c2dc283067d40f34fec42cdbceed42bb
drwx------  4 1004 users 4096  3. Okt 23:13 88110736e1c0f4570ccfaa98365f44dae52f67d3ef779c396d83eee2d5a9029f
drwx------  4 1004 users 4096  3. Okt 23:02 8c66efe48788958c1f225f61363580d34adb1f69a87b0520a7a1640f712f6581
drwx------  4 1004 users 4096  3. Okt 23:02 8f428995895c3d0f5a1953f9f193e5cc73a18acafe27a5ed81560f637c1d3671
drwx------  4 1004 users 4096  3. Okt 23:02 9c6338346691e316460be0c746660961db38051de9a11802a19716368af2bfda
drwx------  3 1004 users 4096  3. Okt 23:01 9e18145a0bd05e12adb38b61f3ec22e8bd45fdaa0f069b81ea9bef8ce1e271ee
drwx------  4 1004 users 4096  3. Okt 23:03 a5d2e5946cb887230971d34c8a4506b319684f695faa924d05d690380495bedb
drwx------  4 1004 users 4096  3. Okt 23:03 a6bd956528db114f52f71a8d8c90557d18e8c1dc87c13e2d96ee2b1aab2ae523
drwx------  4 1004 users 4096  3. Okt 23:02 ab831fcf7cf35d48f1545be10c687f53b3b65480c610915ef7c7bc49b122ce21
drwx------  4 1004 users 4096  3. Okt 23:03 ad5ede8ded4e8f26d0889a91322e2099db58e3c58aec072e30c30fd84c8894eb
drwx------  4 1004 users 4096  3. Okt 23:02 af8fb9ce1fbbb0bb465614a2618a9e7f4cc8678959bc3d5e6335fa7a58e210d6
drwx------  4 1004 users 4096  3. Okt 23:02 b056ee469df766a9e4c356cac52282333df7a3fadf286d333aac114f3eff12a1
drwx------  4 1004 users 4096  3. Okt 23:03 b40d03836bd264949d8bae877979ce6224820b955a81ccd538019f214933e157
drwx------  4 1004 users 4096  3. Okt 23:02 bc546e8e39c13470994db892439f734b942297004784f68b445ab981d078e125
drwx------  4 1004 users 4096  3. Okt 23:13 bc7078aa012473ffe4d700cb050a7c477852d3326cdeaa4f3245fa1bee44cbef
drwx------  4 1004 users 4096  3. Okt 23:02 be5648cc78b140658386db278fd8768f3017e09df914d2e92b36feeda635dbab
drwx------  4 1004 users 4096  4. Okt 20:13 c56ceb6c75e78adb180ed612797ba054c5420c35a08796d72259e12cc656d64c
drwx------  4 1004 users 4096  3. Okt 23:15 c56ceb6c75e78adb180ed612797ba054c5420c35a08796d72259e12cc656d64c-init
drwx------  4 1004 users 4096  3. Okt 23:03 c5c8182d3496490db92141337b5b883b3b2d63e184684ba586406fceb4347837
drwx------  4 1004 users 4096  3. Okt 23:13 c7e43433505030486fb02dec9de003df2a334762d05574fe84d07d65b1782744
drwx------  4 1004 users 4096  3. Okt 23:02 cb1101085d29166e31ce040ed281817e71502667637f2cb0a89c561a689a61d1
drwx------  4 1004 users 4096  3. Okt 23:02 cbea1b935ca7736a2ec740163f88cf69184d84a42b3130d18730dea1df55acec
drwx------  4 1004 users 4096  3. Okt 23:13 cc1bdc15c810d81a72f665acf3a4c1b80eed7ef6868d34641d991bb66aaa92df
drwx------  4 1004 users 4096  3. Okt 23:03 ccc29ee76f5d3e9d37c505d4a0c90371a77eef4ecaea3f81328d44e2fc5860cf
drwx------  4 1004 users 4096  3. Okt 23:13 d5d6de7fc74b90fabb5054218030666feeca9085629a4c96f6876b8f74e79bbc
drwx------  4 1004 users 4096  3. Okt 23:02 d877d23ef05fb09a14df5093301d6c61e94a956b39ac207f091966f5ce3c63f8
drwx------  4 1004 users 4096  3. Okt 23:02 e72bac8bda4430c46bea2a292fa254ba1cbd166803ddbd77c178fa248219a832
drwx------  4 1004 users 4096  4. Okt 20:13 e97be5828f2d7d0058b51944bfe0d02678a03b20d763b919f8bab893ea663049
drwx------  4 1004 users 4096  3. Okt 23:03 e97be5828f2d7d0058b51944bfe0d02678a03b20d763b919f8bab893ea663049-init
drwx------  4 1004 users 4096  3. Okt 23:13 f1f8ad89cfe17efaf0d985344b6520d62612babeb096a0b13bd001ab7ba03427
drwx------  4 1004 users 4096  3. Okt 22:50 f228cc6e0b153380a0cf791a4bf4564eb3af1725af9681477de8a19c6ffb295e
drwx------  4 1004 users 4096  3. Okt 23:03 f5d4e12a726dcbf59d858f012c682536b7356f32f2ea135649744f91ed89e703
drwx------  4 1004 users 4096  3. Okt 23:13 fff4249a505c7d108cf0aec6ec36375a4447f7de9b1c4507ec6c67d16896708e
drwx------  2 1004 users 8192  3. Okt 23:15 l

ahmm the assigned user/group is completely wrong. It should be root:root and not 1004:users. Is /mnt/pi-backup/ an external drive? And did you connect it to a different Linux box?

It is /mnt/pi-backup/ an external NAS drive and the user has RW rights.

as you can see on your own information provided, only user with ID 1004 has r/w access. Have a look to your NAS. There you should see who this user is.

drwx------ 13 1004 users 4096

I guess it’s NFS, have a look to the server configuration.

Anyway, current backup has incorrect file perission. I recomment to create complete new one.

1 Like

Thanks for the fast support