App nextcloud iOS: browser is not supported

Troubleshooting
1

Good morning, I have a problem with the app on iPhone (iOS 17.4.1 and Nextcloud version 28). However I tried to connect the app to the nextcloud demo server “https://nextcloud27.our-servers.de/” (Username: user password: demo123) and the app works perfectly.

The problem arose after reinstalling nextcloud.

  • DietPi version | cat /boot/dietpi/.version
    G_DIETPI_VERSION_CORE=9
    G_DIETPI_VERSION_SUB=3
    G_DIETPI_VERSION_RC=0
    G_GITBRANCH=‘master’
    G_GITOWNER=‘MichaIng’

  • Distro version | echo $G_DISTRO_NAME $G_RASPBIAN
    bookworm 0

  • Kernel version | uname --all
    Linux *********** 6.1.21-v8+ #1642 SMP PREEMPT Mon Apr 3 17:24:16 BST 2023 aarch64 GNU/Linux

  • Architecture | dpkg --print-architecture
    arm64

  • SBC model | echo $G_HW_MODEL_NAME or (EG: RPi3)
    RPi 3 Model B (aarch64)

  • Power supply used | (EG: 5V 1A RAVpower)
    5.1V 3A

  • SD card used | (EG: SanDisk ultra)
    SSD Crucial BX500 (boot from USB)

Additional Information (if applicable)
iOS version: 17.4.1
Nextcloud iOS app version: 5.2.7
Server operating system: Debian GNU/Linux 12 (bookworm)
Web server: Lighttpd
Database: 10.11.6-MariaDB
PHP version: 8.2.18
Nextcloud version: 28.0.5

  • Bug report ID | echo $G_HW_UUID
    7c092182-82ba-412f-82b7-b44d4c9cbc81
    Steps to reproduce
  1. Install or reinstall app nextcloud on iPhone
  2. login on server
  3. error browser the app interface does not open but rather the web interface

Expected behaviour
Expected native app look and feel.

Actual behaviour
App thinks it’s a browser, and shows an error that it’s outdated.
Additionally, login credentials are not saved, closing and reopening the app prompts for login again.

Extra details
However I tried to connect the app to the nextcloud demo server “https://nextcloud27.our-servers.de/” (Username: user Password: demo123) and the app works perfectly.

2

Does it work with https://nextcloud28.our-servers.de/ (NC 28, like your local version?)

Do you have any errors in the logs or the admin panel?
I can not test it with the iOS app, but the android app is working with NC28 and 29.

3

As already mentioned, the app works perfectly with the link https://nextcloud28.our-servers.de (user/demo123).
I’m not near the server right now.
I will check the panel if there is any error. What type of error should I find?

4

But in the initial post you wrote about version 27, this is why I asked about version 28, like your local one.

I have also no idea, this is why you should check the log to get an idea what is happening.

5

OK thank you
the version is 28.0.5…
I’ll try to figure something out in the admin panel

6

I don’t see anything special in the admin log in nextcloud… which log should I look at?

7

Installed nextcloud on dietpi 32 bits and it works. I do not understand.

8

tried with Android. It behaves identically to iOS

9

Maybe a question for the official Nextcloud forums / github?

10

Done! I created posts on both but no response at the moment.

https://github.com/nextcloud/ios/issues/2901

https://help.nextcloud.com/t/app-nextcloud-ios-browser-is-not-supported/189593

I don’t want to be pessimistic but couldn’t it be a case of hacker interception?

11

I don’t think so, but I’m not a security specialist.

12

I’m seriously considering abandoning nextcloud. This problem is blocking me seriously but I can’t figure it out. Return to the old and glorious FPT of the 70s
:rofl:

13

Excuse me but it turns out that the 64 bit version is unstable? I didn’t have these problems on version 32. Unfortunately nothing is updated anymore. Thank you

14

I can not confirm, I run nextcloud 29 on my RPi 4 and I also use the android app without any problems.

15

My Rpi is a 3B (NOT+).
It works pretty well even though it’s not a torpedo.
I suspect that the problem is due to copying the contents of the users’ “files” folders to the new installation…
Could be ?

I will try to do a clean install of dietpi+ nextcloud.
This is obviously 64 bit
At 32 bits I already have confirmation that it works.

Question: but is there anyone up here besides you (thanks anyway)?
I’m probably doing something wrong

16

??? OOOOO C’è QUALCUNO ?

17

Looks like you are the only one in the forum who has this problem. Best would be to ask at the nextcloud forums or github about this.

18

You would also need to update the database of nextcloud, to make it aware of the new files. But I don’t think this is the reason for the problem with your iOS app.

19

I did it, in fact when I copied the folder with the files to the new installation I didn’t see anything in nextcloud. I don’t like this aspect at all. If I insert new files via SFTP (for example) from the web I don’t see them until I launch the realignment… ok.

I’m trying to understand if the problem has a connection with WEBKIT

20

Yes putting new files in place via local file copy, is not foreseen by Nextcloud developer. Therefore you need to run Nextcloud command to read new files into database. Feel free to discuss this directly with Nextcloud developer on their forum. There are a couple on similar discussions. Basically NC developer would like to have people using the web interface or NC tools and not local file copy.