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Pi4 USB ports dead after full upgrade

Posted: Sat Oct 03, 2020 1:22 pm
by valdragas
Hi everyone,

A couple of weeks ago I decided to test this distribution (up to now I was using raspbian) and everything seemed fine until I did a full upgrade.

Since then all the USB ports on my 4GB raspberry pi 4 have stopped working.

If I run the rpi-eeprom-update command I get the following:

Code: Select all

root@DietPi:~# rpi-eeprom-update
BCM2711 detected
Dedicated VL805 EEPROM detected
BOOTLOADER: up-to-date
CURRENT: Thu Sep  3 12:11:43 UTC 2020 (1599135103)
 LATEST: Thu Sep  3 12:11:43 UTC 2020 (1599135103)
 FW DIR: /lib/firmware/raspberrypi/bootloader/critical
VL805: up-to-date
CURRENT:
 LATEST: 000138a1
Does anyone know how I can restore the previous version?

Greetings

Re: Pi4 USB ports dead after full upgrade

Posted: Sat Oct 03, 2020 6:44 pm
by Joulinar
Hi,

many thanks for your message. Basically bootloader/firmware updates are done by rpi-eeprom automatically and not necessarily during a dist upgrade. As well bootloader/firmware is provided directly by Raspberry Foundation. Therefore you would need to follow official RPI documents if you like to recover Raspberry Pi 4 boot EEPROM.

General documentation: https://www.raspberrypi.org/documentati ... teeprom.md
rpi-eeprom GitHub: https://github.com/raspberrypi/rpi-eeprom
Downloads/Recovery: https://www.raspberrypi.org/downloads/

But I'm not sure that EEPROM version has anything to do with your issue. As far as I can see, you are getting critical updates only. And the one you have installed is latest available. https://github.com/raspberrypi/rpi-eepr ... e-notes.md

If there would be a general issue with with this version, I guess quite a lot of people would have reached out in meantime. We have a couple of users who use new USB mass storage boot feature, which require the latest EEPROM version. Maybe you could try flash a spare SD card with a new image? Maybe Something went wrong on apt upgrade?

Re: Pi4 USB ports dead after full upgrade

Posted: Tue Oct 06, 2020 11:33 am
by valdragas
Hello,

Thanks for the answer, I have read the documentation you refer to and a priori the bootloader I think is fine, since the Pi starts without problems, even so, I have performed a recivery and I get the indicated result (flashing of the green led)

There are two things that I still don't understand:

1- Because it does not show me the current version of bootloader

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CURRENT:
 LATEST: 000138a1
2- Because all the USB ports have stopped working, I have verified that they deliver voltage by connecting a USB meter but it does not recognize anything that I connect.

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root@DietPi:~# lsusb
root@DietPi:~#
Greetings

Re: Pi4 USB ports dead after full upgrade

Posted: Tue Oct 06, 2020 11:48 am
by Joulinar
Can you try flashing a new image on a spare SD card and check how it's behaving. Another option would be to verify with plain Raspberry OS.

Re: Pi4 USB ports dead after full upgrade

Posted: Mon Apr 05, 2021 4:04 am
by scheiner
I'm having the same problem. All USB ports are dead.

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dietpi@DietPi:/$ sudo rpi-eeprom-update
BOOTLOADER: up-to-date
   CURRENT: Thu Sep  3 12:11:43 UTC 2020 (1599135103)
    LATEST: Thu Sep  3 12:11:43 UTC 2020 (1599135103)
   RELEASE: default (/lib/firmware/raspberrypi/bootloader/default)
            Use raspi-config to change the release.

  VL805_FW: Dedicated VL805 EEPROM
     VL805: up-to-date
   CURRENT: 
    LATEST: 000138a1
dietpi@DietPi:/$ 

Re: Pi4 USB ports dead after full upgrade

Posted: Mon Apr 05, 2021 8:24 am
by Joulinar
Joulinar wrote: Tue Oct 06, 2020 11:48 am Can you try flashing a new image on a spare SD card and check how it's behaving. Another option would be to verify with plain Raspberry OS.
Basically same think to test as above