It depends, when they are downloading from your nextcloud instance then your upload speed is the limiting factor.
I made a quick test with my nextcloud instance, I have also 40 Mbit/s upload speed and I’m downloading now a large file from some external place.
I get around 4MB/s / 32MBit/s, which is 80% of my upload speed, which should be okay, if you take overhead into account.
So maybe contractor can not reach it’s full upload speed for some reason or your download rate is limited for some reason and vice versa.
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