# Can't access NetData web interface

**URL:** https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769
**Category:** Troubleshooting
**Created:** [23 December 2020 09:32 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769 "2020-12-23T09:32:00Z")
**Posts on this page:** 7
**Page:** 1

<div class="post-metadata">

### Author: ![Antod10](https://dietpi.com/forum/letter_avatar_proxy/v4/letter/a/f08c70/32.png) [@Antod10](https://dietpi.com/forum/u/Antod10)
#### Post date: [23 December 2020 09:32 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/1 "2020-12-23T09:32:00Z")

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Hi! Just installed NetData on DietPi v6.34.

Installation was ok, but i can’t access the web interface @ ip:19999

dietpi-services status netdata returns this

```nohighlight
 DietPi-Services
─────────────────────────────────────────────────────
 Mode: status netdata

[OK] DietPi-Services | netdata	active (running) since Wed 2020-12-23 09:26:33 GMT; 12s ago

```

---

<div class="post-metadata">

### Author: ![Joulinar](https://dietpi.com/forum/user_avatar/dietpi.com/joulinar/32/57_2.png) [@Joulinar](https://dietpi.com/forum/u/Joulinar)
#### Post date: [23 December 2020 10:56 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/2 "2020-12-23T10:56:31Z")

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Hi,

many thanks for your message. This is an expected behavior. You can have a look to our online docs \> Netdata \> Troubleshooting

[https://dietpi.com/docs/software/system\_stats/#netdata](https://dietpi.com/docs/software/system_stats/#netdata)

By default NetData is listen to localhost - 127.0.0.1 only.

---

<div class="post-metadata">

### Author: ![Antod10](https://dietpi.com/forum/letter_avatar_proxy/v4/letter/a/f08c70/32.png) [@Antod10](https://dietpi.com/forum/u/Antod10)
#### Post date: [23 December 2020 12:45 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/3 "2020-12-23T12:45:47Z")

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> [@](#):
>
> Hi,
> 
> many thanks for your message. This is an expected behavior. Pls can you have to our online docs \> Netdata \> Troubleshooting
> 
> [System Statistics and Management Options - DietPi.com Docs](https://dietpi.com/docs/software/system_stats/#netdata)
> 
> By default NetData is listen to localhost - 127.0.0.1 only.

i’ve tried both with no luck

---

<div class="post-metadata">

### Author: ![Joulinar](https://dietpi.com/forum/user_avatar/dietpi.com/joulinar/32/57_2.png) [@Joulinar](https://dietpi.com/forum/u/Joulinar)
#### Post date: [23 December 2020 12:50 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/4 "2020-12-23T12:50:00Z")

</div>

pls can you be more specific. What did you tried?

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<div class="post-metadata">

### Author: ![Antod10](https://dietpi.com/forum/letter_avatar_proxy/v4/letter/a/f08c70/32.png) [@Antod10](https://dietpi.com/forum/u/Antod10)
#### Post date: [23 December 2020 12:53 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/5 "2020-12-23T12:53:53Z")

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> [@](#):
>
> pls can you be more specific. What did you tried?

access the interface through 127.0.0.1:19999 or localhost:19999

i also tried to run the following commands:

```plaintext
cd /etc/netdata
edit-config netdata.config

```

but says command not found

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<div class="post-metadata">

### Author: ![Joulinar](https://dietpi.com/forum/user_avatar/dietpi.com/joulinar/32/57_2.png) [@Joulinar](https://dietpi.com/forum/u/Joulinar)
#### Post date: [23 December 2020 13:33 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/6 "2020-12-23T13:33:26Z")

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127.0.0.1:19999 or localhost:19999 are reachable on the system themselves only and not from a client inside the local network.

And to edit a file, use nano

```nohighlight
nano /etc/netdata/netdata.conf

```

---

<div class="post-metadata">

### Author: ![Antod10](https://dietpi.com/forum/letter_avatar_proxy/v4/letter/a/f08c70/32.png) [@Antod10](https://dietpi.com/forum/u/Antod10)
#### Post date: [23 December 2020 17:02 UTC](https://dietpi.com/forum/t/cant-access-netdata-web-interface/4769/7 "2020-12-23T17:02:08Z")

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> [@](#):
>
> 127.0.0.1:19999 or localhost:19999 are reachable on the system themselves only and not from a client inside the local network.
> 
> And to edit a file, use nano
> 
> ```plaintext
> nano /etc/netdata/netdata.conf
> 
> ```

Thanks for your patience, works like a charm now