Bazaar - white/blank page after installation

Greetings to all

First time Bazaar user here.
During installation of Bazaar, I noticed one FAILED message:

 DietPi-Software
─────────────────────────────────────────────────────
 Step: Installing Bazarr: Automatically download subtitles

[  OK  ] DietPi-Software | cd /tmp/DietPi-Software
[  OK  ] DietPi-Software | curl -sSfL https://github.com/morpheus65535/bazarr/releases/latest/download/bazarr.zip -o bazarr.zip
[  OK  ] DietPi-Software | unzip -o bazarr.zip -dbazarr
[  OK  ] DietPi-Software | rm bazarr.zip
[ INFO ] DietPi-Software | pip3 install -Ur bazarr/requirements.txt, please wait...
Ignoring pywin32: markers 'platform_system == "Windows"' don't match your environment
Requirement already satisfied: setuptools in /usr/local/lib/python3.11/dist-packages (from -r bazarr/requirements.txt (line 1)) (72.1.0)
Requirement already satisfied: lxml<5.0.0,>=4.3.0 in /usr/local/lib/python3.11/dist-packages (from -r bazarr/requirements.txt (line 2)) (4.9.4)
Requirement already satisfied: numpy>=1.12.0 in /usr/local/lib/python3.11/dist-packages (from -r bazarr/requirements.txt (line 3)) (2.0.1)
Requirement already satisfied: webrtcvad-wheels>=2.0.10 in /usr/local/lib/python3.11/dist-packages (from -r bazarr/requirements.txt (line 4)) (2.0.11.post1)
Requirement already satisfied: Pillow>=9.0.0 in /usr/local/lib/python3.11/dist-packages (from -r bazarr/requirements.txt (line 5)) (10.4.0)
WARNING: Running pip as the 'root' user can result in broken permissions and conflicting behaviour with the system package manager, possibly rendering your system unusable.It is recommended to use a virtual environment instead: https://pip.pypa.io/warnings/venv. Use the --root-user-action option if you know what you are doing and want to suppress this warning.
[  OK  ] DietPi-Software | pip3 install -Ur bazarr/requirements.txt
[  OK  ] DietPi-Software | rm -R /opt/bazarr
[  OK  ] DietPi-Software | mv bazarr /opt
[  OK  ] DietPi-Software | mkdir -p /mnt/dietpi_userdata/bazarr
[  OK  ] DietPi-Software | rm -Rf /mnt/dietpi_userdata/bazarr/log
[  OK  ] DietPi-Software | ln -s /var/log/bazarr /mnt/dietpi_userdata/bazarr/log
[  OK  ] DietPi-Software | usermod -g dietpi -d /mnt/dietpi_userdata/bazarr -s /usr/sbin/nologin bazarr
[  OK  ] DietPi-Software | chown -R bazarr:0 /mnt/dietpi_userdata/bazarr /opt/bazarr
[  OK  ] DietPi-Software | systemctl daemon-reload
[  OK  ] DietPi-Software | Starting Bazarr to pre-create config file in max 25 seconds
[  OK  ] DietPi-Software | systemctl stop bazarr
[FAILED] DietPi-Software | Waiting for Bazarr config file failed, skipping pre-configuration

and as a result, when I try to open web ui, it just loads a blank page.

Service seems to be up and running:

 DietPi-Services
─────────────────────────────────────────────────────
 Mode: status

[  OK  ] DietPi-Services | avahi-daemon         active (running) since Tue 2024-08-06 13:48:05 CEST; 13min ago
[  OK  ] DietPi-Services | vsftpd               active (running) since Tue 2024-08-06 13:48:05 CEST; 13min ago
[  OK  ] DietPi-Services | nmbd                 active (running) since Tue 2024-08-06 13:48:06 CEST; 13min ago
[  OK  ] DietPi-Services | smbd                 active (running) since Tue 2024-08-06 13:48:06 CEST; 13min ago
[  OK  ] DietPi-Services | nfs-kernel-server    active (exited) since Tue 2024-08-06 13:48:07 CEST; 13min ago
[  OK  ] DietPi-Services | php8.2-fpm           active (running) since Tue 2024-08-06 13:48:07 CEST; 13min ago
[  OK  ] DietPi-Services | lighttpd             active (running) since Tue 2024-08-06 13:48:07 CEST; 13min ago
[  OK  ] DietPi-Services | qbittorrent          active (running) since Tue 2024-08-06 13:48:07 CEST; 13min ago
[  OK  ] DietPi-Services | aria2                active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | tautulli             active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | plexmediaserver      active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | sonarr               active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | radarr               active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | bazarr               active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | cron                 active (running) since Tue 2024-08-06 13:48:08 CEST; 13min ago
[  OK  ] DietPi-Services | ssh                  active (running) since Tue 2024-08-06 12:52:29 CEST; 1h 9min ago
[ INFO ] DietPi-Services | dietpi-vpn           inactive (dead)
[  OK  ] DietPi-Services | fail2ban             active (running) since Tue 2024-08-06 12:52:28 CEST; 1h 9min ago
[ INFO ] DietPi-Services | dietpi-cloudshell    inactive (dead)
[  OK  ] DietPi-Services | dietpi-ramlog        active (exited) since Tue 2024-08-06 12:52:27 CEST; 1h 9min ago
[  OK  ] DietPi-Services | dietpi-preboot       active (exited) since Tue 2024-08-06 12:52:27 CEST; 1h 9min ago
[  OK  ] DietPi-Services | dietpi-postboot      active (exited) since Tue 2024-08-06 12:52:28 CEST; 1h 9min ago
[ INFO ] DietPi-Services | dietpi-wifi-monitor  inactive (dead)

Could it be that it is missing a config or something?

@Joulinar - do you have any idea?

Thanks!

Seems like for some reason the config was not created within the installation. You could try to reisntall bazarr and if this does not help we investigate further.

Tried 3 times before posting here :frowning:

Did this too:

apt-get install libxml2-dev libxslt1-dev python3-dev python3-libxml2 python3-lxml unrar-free ffmpeg libatlas-base-dev
rm -Rf /opt/bazarr
dietpi-software reinstall 180

only result being that there was a “timer” which counted up to 25 seconds instead of failing immediately but still the same outcome.

Have no idea what to do next.

Sonarr and Radarr are up and running (web ui works for them). Just Bazarr is not :man_shrugging:

Can you please fill out the troubleshoot template.

The error message during the installation should have nothing to do with the fact that you cannot access the web page, as it is only trying to create the configuration for Sonarr and Radarr in advance, as both are already installed.

Can you share following

journalctl -u bazarr.service

As requested:

...
...
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14629 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14630 (python3) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14631 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14632 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14634 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14635 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14636 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14637 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14638 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14639 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14640 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14641 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14642 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14643 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14644 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14645 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14646 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14647 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14648 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14649 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14650 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14651 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14652 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14653 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14654 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14655 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14656 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14657 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14658 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14659 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14660 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14661 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14662 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14663 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14664 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14665 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14666 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14667 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14668 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14669 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14670 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14671 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14672 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14673 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14674 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14675 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14676 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14677 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14678 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14679 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14680 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14681 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14682 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14683 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14684 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14685 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14686 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14687 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14688 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14689 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14690 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14691 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14692 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14693 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14694 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14695 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14696 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14697 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14698 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14699 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14700 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14701 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14702 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14703 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14704 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14705 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14706 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14707 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14708 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14709 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14710 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14711 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14712 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14713 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14714 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14715 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 14716 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 19016 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 21284 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Killing process 21387 (n/a) with signal SIGKILL.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Failed with result 'timeout'.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: Stopped bazarr.service - Bazarr (DietPi).
Aug 06 22:31:57 KAR01SRV02 systemd[1]: bazarr.service: Consumed 1min 32.248s CPU time.
Aug 06 22:31:57 KAR01SRV02 systemd[1]: Started bazarr.service - Bazarr (DietPi).
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]: 2024-08-06 22:32:12,738 - root                             (7f7f9444c0) :  INFO (server:79) - BAZARR is started and waiting for request on http://0.0.0.0:6767
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]: 2024-08-06 22:32:12,740 - root                             (7ebcc1f180) :  INFO (signalr_client:122) - BAZARR trying to connect to Sonarr SignalR feed...
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]: 2024-08-06 22:32:12,745 - root                             (7ebc40f180) :  INFO (signalr_client:189) - BAZARR trying to connect to Radarr SignalR feed...
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]: Exception in thread Thread-4 (start):
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]: Traceback (most recent call last):
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:   File "/usr/lib/python3.11/threading.py", line 1038, in _bootstrap_inner
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:     self.run()
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:   File "/usr/lib/python3.11/threading.py", line 975, in run
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:     self._target(*self._args, **self._kwargs)
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:   File "/opt/bazarr/bazarr/app/signalr_client.py", line 192, in start
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:     self.connection.start()
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:   File "/opt/bazarr/bazarr/../libs/signalrcore/hub/base_hub_connection.py", line 53, in start
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:     return self.transport.start()
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:            ^^^^^^^^^^^^^^^^^^^^^^
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:   File "/opt/bazarr/bazarr/../libs/signalrcore/transport/websockets/websocket_transport.py", line 64, in start
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:     self.negotiate()
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:   File "/opt/bazarr/bazarr/../libs/signalrcore/transport/websockets/websocket_transport.py", line 101, in negotiate
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]:     raise HubError(response.status_code)\
Aug 06 22:32:12 KAR01SRV02 Bazarr[21393]: signalrcore.hub.errors.UnAuthorizedHubError
root@KAR01SRV02:~#

In a meantime, I managed to open web ui.
Seems it works now (web ui) but I am unable to make it work with radarr and sonarr.
An HTTP error (127.0.0.1 is set for both since they are all on the same SBC - Pi 4)

Need to tinker with it more…

looks like authentication error while trying to connect to Radarr and/or Sonarr. Best to start with one service and not trying to configure both at the same time.

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